Are you sure you read the FAQ? The user manual

If your problem persists, you may contact our technical support by sending an email:

1 - Send us a mail

ATTENTION !!! To answer quickly to your problem, please write the following information in your e-mail:

- Your type of computer (Mac, PC) - The version of the operating system (MacOS, Windows 2000, XP…) - Name of the product (RipCASE, FlyCASE…) - Interface (USB2, FireWire…) - Serial Number - Date and place of purchase

Thank you for describing the problem encountered as precisely as possible.